Return & Refund Policy

At LIVY, we are committed to ensuring that you enjoy your shopping experience. If for any reason you're not completely satisfied with your purchase, we're here to help. Our goal is to make your return and refund process as simple and hassle-free as possible.

Returns

• Time Frame: You have  48 Hours from the date of delivery to return your items.
• Condition: Items must be returned in new, unused, and undamaged condition, with all original tags and packaging.
• How to Return: To initiate your return, please contact us at 
  livycosmatics@gmail.com Our team will guide you through the process.

Refunds

• Processing Time: After receiving and inspecting your return, we will process your refund. The amount will be credited back to your original payment method within 1-2 business days.
• Shipping Charges: Please note, shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer.

Exchanges

• Need a Swap?: If you'd like to exchange your item for a different style or size, just get in touch with us within the return window. We will assist you in finding the perfect alternative.

Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 48 Hours  of receipt at livycosmatics@gmail.com. We will arrange for a free return and either issue a full refund or send you a replacement.

How to Contact Us

For any questions regarding returns, refunds, or exchanges, feel free to reach out:

• Email: livycosmatics@gmail.com
  

We value your satisfaction and appreciate your trust in LIVY!